SEPTEMBER 2002

Measuring ROI
e-Forms implementations provide measurable ROI results

Norwell, and Waltham, MA, U.S.A. CAP Ventures Inc., a leading consulting and market research firm and Create!form International, a global provider of electronic forms and output management software, announced the results of an e-forms return-on-investment (ROI) study. CAP Ventures conducted the in-depth primary research study to investigate whether the conversion from paper-based business communications to automated forms-based (e-forms) processes can provide a tangible, measurable ROI.

Through a combination of primary research, market statistics, analysis and case studies, the CAP Ventures, Inc. e-forms ROI study concludes that e-forms implementations can provide measurable ROI results. The study included comprehensive interviews with Create!form International customers, including Fortune 1000 companies and leading organizations such as Blue Cross of Idaho, Gallatin Steel, Interbrew UK Ltd., MTV Networks Europe, Siemens Energy and Automation (SEA) Inc., Torbay Borough Council, and Variform, Inc.

The results, published in a white paper entitled Achieving ROI for an Electronic Forms Implementation: A Roadmap to Success, demonstrates that an e-forms implementation focused on mission-critical transaction documents can lead to competitive advantages in the form of streamlined processes, increased productivity, improved customer relationship management, and tangible cost reductions. The case studies and ROI formulas provided in the white paper provide organizations with a methodology to estimate ROI for forms creation, management and distribution in a paper-based versus e-forms model for business communications.

One example from the study is Torbay Borough Council, the largest urban area council to the west of Bristol, England. The Council produces 60,000 local town bills, 100,000 household tax bills and 5,000 business tax bills per year. By using Create!form International products, Torbay’s printing services unit was able to:

4Eliminate pre-printed forms and pre-ordering requirements of up to a year in advance.
4Implement a single-sourcing forms strategy based on one template that automatically produces 12 output versions.
4Use one resource for forms maintenance, which can implement changes within one day.
4Directly utilize business users in forms request, approval, and distribution processes.

The white paper from the study, Achieving ROI for an Electronic Forms Implementation: A Roadmap for Success, is available from the CAP Ventures (http://www.capv.com/) or Create!form International (http://www.createform.com/). Localized versions for Asia Pacific and European readers are also available.  

To read this report, click here http://www.capv.com/bin/pdf/ROI.pdf

Measuring ROI reprinted courtesy of The IADT Headlines, 7/30/02